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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate your return, please contact us at help@tasholy.com. 

Damages and issues
In the unlikely event that you receive a damaged, defective, or incorrect item, contact our Customer Care team at help@omeago.com within seven (7) business days from the delivery date. Once we receive your request, we will contact you to address and resolve the issue

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
For faster processing, please email us once your package has been returned back to us.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. 

To return your product, you should mail your product to: 2 Royal Wharf Walk, London, E16 2SQ, United Kingdom.